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Job Posting: Big Brothers Big Sisters

New posting for a Program Supervisor.

May 2021

Big Brothers Big Sisters of Hampshire County seeks a Program Supervisor to oversee the case management team, coordinate mentor recruitment, and maintain a caseload of one-to-one matches. This position includes collaborating with the Program Director on grant writing and reporting, marketing and communications, and other activities to support the overall program and agency as needed. The Program Supervisor works within the team model establishing open communication, support, and accountability among co-workers. BBBS offers ongoing opportunities for professional development, and is deeply committed to diversity, equity and inclusion in our workplace, mentoring programs and community. The ideal candidate for this position will have prior experience working with children and families, will speak both Spanish and English, and will value and contribute to an inclusive workplace culture. This full-time, permanent position offers a flexible schedule, full benefits package, and a salary range of $44,000-$47,000 depending on qualifications. Some travel within Hampshire County will be required.

Essential Job Responsibilities:

  • Recruits, screens, and interviews volunteer mentors and children

  • Works closely with area schools to obtain child referrals

  • Creates mentor/mentee matches based on compatibility and child needs

  • Provides case management for a caseload of mentoring matches

  • Creates and maintains online records and match files according to BBBS standards

  • Coordinates program-sponsored events for participants and families

  • Adheres to strict confidentiality guidelines

  • Attends agency-required training and other professional development workshops

  • Prepares relevant reports required for funding sources

  • Supervises case management team, with structured supervision meetings and other on-going support as needed

  • Ensures adherence to national program standards set by Big Brothers Big Sisters of America

  • Collaborates with Program Director on communications and mentor recruitment, including coordinating information sessions and marketing

Required Skills and Abilities

  • Ability to communicate effectively with co-workers, clients, volunteers, and community members

  • Ability to problem-solve independently and collaboratively

  • Strong verbal and written communication skills

  • Ability to structure and organize job responsibilities independently

  • Strong attention to detail

  • Ability to work well with a diverse population of clients, colleagues and community partners.

  • Ability to work in a busy and shared work environment (and ability to work remotely during COVID-19 pandemic)

  • Proficiency with Microsoft Word and Excel, and ability to use online database to input and maintain client records

  • Displays sound judgement, patience, and empathy

  • Comfortable with public speaking, including program promotion and recruiting

  • Ability to think critically and approach the work with compassion and cultural humility

Minimum Qualifications

  • Bachelor’s degree in related field or equivalent experience

  • Prior experience working with children and families

  • Commitment to social justice

  • Access to personal vehicle for employment use and current driver’s license.

  • All candidates must complete and pass background record screening process, and a driving record check

Please submit a resume and cover letter to apply for this position here (at


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