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Multiple Postings Around the Area

Join the team at Community Action!

Community Action Pioneer Valley has a few NEW employment opportunities

To apply please go to for full job

description and information regarding benefits. Excellent benefits, training,

supervision and collaborative work environment.



successful candidate will be committed to equal access for our many anti-poverty

programs, highly personable, self-motivated, organized, cross-cultural

communication, data entry, technical computer and time management skills.

Qualifications: Associates Degree in related field or Office Administration Certificate, 3

years of customer service in the human service environment, working with

individuals and families with low incomes, experience in office administration,

bilingual preferred. Education or experience may be substituted for either

qualification. Salary range $18.62 - $19.76. 


NORTHAMPTON AREA. Seeking a highly organized individual with excellent

customer service skills to work in our Northampton office with low-income

individuals & families answering our Information & Referral phone and meeting with people to assist with applications. In this role you will conduct comprehensive

benefits screening, scheduling of appointments, provide advocacy, resources, and

application assistance. Work both in-person and over the phone with people living in

Hampshire, Franklin and the N. Quabbin region helping them access SNAP, health

insurance, financial assistance, and housing using a strength based model to educate

households about their budgets, develop plans of action and make connections to

resources. The ideal candidates will have a High School diploma or HS Equivalency

and five years’ experience in Human Service or related field or applicable work

experience working with individuals and families that have low incomes. Additional

education may be substituted for related experience; excellent computer skills;

demonstrated ability to work both independently and as part of a team; and, reliable

access to transportation to travel throughout Hampshire and Franklin county. Bi-

lingual (English-Spanish) required. 37.50hr/wk. Salary range $18.62- $19.76 plus 50 cent

Bilingual differential. Excellent benefit package. Screenings begin immediately and

continue until position is filled.


organized, dependable, staff person with strong customer service and computer

skills. The intake worker is the first point of contact for folks interested in our

programs. The focus of this role is customer service, completing applications and

obtaining required documentation. The Intake Worker will use a data base, email,

calendars, Share Point and Share File to receive and store confidential information.

The ideal candidate has a high school diploma and one year of customer service

experience. This position is 37.5 hours/week. Pay range is $16.44-$17.44 per hour.

WORKFORCE DEVELOPMENT MANAGER: This position fills a key role in our

department's leadership structure overseeing our workforce development programs partnering with youth and adults facing barriers to education and employment to assist them in achieving their goals. Focusing on contract compliance, data and

reporting, staff development, and quality of services and support provided to

program participants, our programs provide services to all 4 counties of western

Massachusetts, with funding sources/programs including WIOA Youth, Re-Entry

services, Department of Transitional Assistance and Department of Youth Services.

This role supports a dynamic team of coordinators and specialists who provide

individual and group workforce services as well as partnering on service integration

with other programs and services of Community Action Pioneer Valley. Our

programs follow a trauma informed care and positive youth development model with

a strong focus on social change and healing/restorative justice. Our participants are

people who live within systems of oppression.

The successful candidate will have knowledge of the workforce development system,

experience in staff development, work from a strength-based model, have a

demonstrated commitment to anti-racism and dismantling the systems of

oppression surrounding LGBTQIA+ community, housing insecurity, people who use

substances, and court involvement. The ideal candidate will have a Bachelor's

Degree and 5 years of experience. This is full time exempt position at 37.5

hours/week. Pay range: $52,104 - $55,282 annually.

See a full listing of open positions HERE.


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